Question 1

What products do you offer?

Accepted Answer

We specialise in high-quality metal fittings such as any kind of hard and unique logos, buckles, rings, adjusters, frames, bag feet, show fittings and other accessories for bags, wallets, and fashion items.

Question 2

Do you supply products for bulk or wholesale orders?

Accepted Answer

We only supply bulk orders and do not process retail or single-piece requests. For business inquiries and large quantity requirements, please contact us with your specifications, and we’ll assist you with pricing and order details.

Question 3

Where do you ship your products?

Accepted Answer

We ship across India and internationally. Delivery time may vary depending on the location—feel free to contact us for details.

Question 4

Can I return or exchange a product?

Accepted Answer

Returns and exchanges are accepted only in cases of manufacturing defects or color mismatch. The product must be unused and in its original condition.

Question 5

How can I contact customer care?

Accepted Answer

You can reach out to us via phone or email. Our team is available to assist you with any product queries, shipping details, or returns and exchanges.

Question 6

Is my personal information safe with you?

Accepted Answer

Absolutely! We prioritize your privacy and security. Your information is used only to process orders and provide support, and it is never shared without your consent.

Question 7

Do you offer customized metal fittings?

Accepted Answer

Yes, we can customize products according to your design and specification. Please share your requirements, and we’ll assist you with the process.

Question 8

How do I know if a product is in stock?

Accepted Answer

Please contact us directly to check product availability. We’ll provide you with updated stock information and estimated delivery timelines.

Question 9

What payment methods do you accept?

Accepted Answer

We accept various payment options including online transfers, credit/debit cards, and other secure methods depending on the region.

Question 10

How can I track my order?

Accepted Answer

Once your order is shipped, we’ll share the tracking details with you. For any questions or assistance, feel free to contact our customer care team.

Perfect Metal & Accessories

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